Genie
If your problem is with the remote control read this first

The Genie Co., Inc.
22790-T Lake Park Blvd.
Alliance, OH 44601 USA
Tel: 330-821-5360
Fax: 330-821-1927

Monday-Friday:  8:00 AM - 7:00 PM Central
Saturday:  9:00 AM - 5:00 PM Central

These numbers used to reach Genie customer support: 1-800-354-3643 or 800-995-1111. If those don't do it, try 1-800-654-3643, then ignore their tone jail--don't press any buttons and wait for an real person to answer. A few years ago I found them very helpful.  They solved a problem in minutes that I'd wasted a day on, plus replacing a part unnecessarily while fooling around trying to solve it myself.

If you're lucky you may find your answer on their website 

Or try emailing them at genie_company@overheaddoor.com

This place claims to carry Genie Garage Opener Parts.   I found it using a search engine.  I know nothing else about them and am not endorsing them.

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